How We Work With You
When working with us, we guarantee clear, consistent communication. We maintain an effective line of dialogue throughout the building process, even if you are not physically present. This is a high priority for us.
Step 1
Initial Contact
Once the online form has been filled out, someone from the Resolute Construction team will be in touch to discuss your ideas, budget, and timeline and try to get a clear picture of your requirements. If we both agree we are a good fit, we will send an email questionnaire for you to complete containing some questions that will give us some background and help us get on the same page with your vision. This will help our first meeting run smoothly. We will then book a date for our first meeting.
Step 2
Site Meeting
Our Managing Director Hayden Nation will meet you in person to discuss your lifestyle and unique vision for your home. This will also allow us to go through the questionnaire in more detail.
This meeting is a chance to bring ideas, photos, plans and any other information you might have. We will give you an insight into our build systems and processes.
We will be able to create a pathway forward by discussing timelines and general requirements and be able to move onto finding an architect. (If you already have an architect with concept plans, please move to step 4)
Step 3
Design Brief
We will put together a design brief that will outline your vision, needs and requirements. Choosing the right architect for the project is a very important step. Through our network, we will help you find and choose a suitable architect for your dream home.
The architect will design an initial set of concept plans that fits within your design brief, and you will get a better visualisation of what your dream home will look like. We can now work out any special council requirements and a scope of works.
Step 4
Preliminary Budget
At this stage we will be able to provide you with our clear terms of engagement and a sample Master Builders contract for your appraisal. Our Preliminary Budget is a proven extensive pricing and due diligence process which will help you understand the investment and timeline of the project. When the boxes have been ticked and you are happy with the design and budget, the architect can move onto the detailed drawings.
Step 5
Detailed Drawings
Step 6
Detailed Pricing
We can then proceed to pricing your forever home with our open book pricing policy. We will keep you up to date on the process as we engage with our highly experienced network of professional subcontractors to ensure the process is thorough, clear and accurate.
Step 7
Quote Presentation
When the quote/estimate has been finalised, we will arrange a meeting to present the quote and go through every aspect of the detailed costings. This is a perfect opportunity to ask all the tough questions, and to ensure all budget concerns are satisfied.
Upon acceptance of your quote, we will formalise and sign the contract documents and apply for your 10-year Masterbuild guarantee, and present you with a detailed timeline and program. A start date will be agreed. We will ensure all council preconstruction requirements have been satisfied.
Step 8
Meet the Team & Communication
Before construction starts, we will organise for you to meet our dedicated Site Manager, along with our friendly team of builders. We will set you up with our Resolute Construction App that will allow access to our cloud-based project management software. This means you have live access to every aspect of the build with documents, daily log reporting, daily photographs etc. This allows a consistent and transparent communication portal throughout your entire build process and helps to create a successful and STRESS-FREE building experience.
Step 9
Construction
We take over your site and start to build your new home. Once construction starts, you will:
1. Receive daily logs via our Resolute Construction Project Management App
2. Your Site Manager will provide you with weekly site reports
3. We will invite you to fortnightly site meetings with Managing Director Hayden Nation and the Site Foreman
These meetings will keep you informed as your forever home takes shape and will ensure that the project is running smoothly. It will also allow us to keep ahead of any variations you may request or changes that may be necessary.
With any variations or changes that may crop up, we will promptly update costings, budgets and timelines. We will also make sure to:
- keep you informed through this process, so you are NOT surprised with any unforeseen costs, charges or delays
- keep the programme reviewed through the construction process and communicate changes as they become necessary
- work through our 300-point Quality Control Checklist as each stage progresses.
Step 10
Completion
Once Construction is complete, we will engage professional cleaners to spotlessly clean your new dream home, ready for you to take possession and move in. Even when your home is complete, we will keep in contact to attend to any minor issues that may arise. We will take care of your council compliance requirements and close off all 10-year Masterbuilders Guarantee requirements on your behalf.
Our Values
Trust
It is vital to us that we gain the trust of those that we work alongside. We act with integrity and prove ourselves to be open, honest and reliable.
Honesty
We have a reputation for being true to our words and actions. We assure you can trust us to deliver what we promise.
Teamwork
Togetherness makes us stronger. We believe that extraordinary homes are built when trade professionals collaborate as a team, all committed to create your dream home
Communication
We strongly believe that clear and effective communication is paramount to build strong personal relationships and complete successful projects.
Customer satisfaction
We listen and understand your needs and requirements. We will deliver exactly what you expect.
WHAT ARE THE NEXT STEPS FROM HERE?
Request a FREE Consultation
The first step is to have a 100% FREE no-obligation consultation with Hayden. Whether you’re just starting to plan or you’re nearly ready to start your build, we can help you out.
Receive a FREE gift*:
A $1000 Interior Designer Consultation with a local expert to help make your dreams a reality.
*When you decide to contract Resolute Construction to work on your project.
REQUEST A CONSULTATION
Our director, Hayden Nation, will personally conduct the session, which is normally valued at $300. However, we are offering the session FREE to people that are seriously considering building a dream home to help them make informed decisions towards the next step.